Are You Talking To A Bot Or A Human On That Website? Artificial intelligence is poised to disrupt many of the industries and jobs new college graduates are entering. One particular domain in which AI has already been implemented extensively is customer service. Whether you’re shopping, accessing your bank account, or playing video games, every time you’re online, there’s a good chance you’ll interact with a chatbot.  This makes customer service an interesting field in which to study what it looks like for humans to work alongside AI. And in the coming years, these lessons will become more relevant as … Continue reading Are You Talking To A Bot Or A Human On That Website?